The NSW Department of Customer Service (DCS) engaged Grosvenor to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.
We were approached by a government regulator who plays a vital role in supporting Australia to transition to a low carbon economy. The regulator was looking to develop a future-proofed capability framework, operating model and governance structure, to match the type of work they do and expanding field they operate in.
Grosvenor delivered the Victorian veterans’ sector review to the Victorian Veterans Council (supported by the Victorian Department of Premier and Cabinet) to provide a current assessment of the Victorian veterans’ sector, and inform the Council’s strategic planning for the future.
Our client, a medium sized utility, required help with the identification of savings and implementation strategies for each category of spend. Our research, revealed that the four spend levers Pay Less, Buy Less, Buy Cheaper and Buy Smarter, can be a great start to identifying savings.
Our NSW Government client's procurement team has been on a path of renewal and continuous improvement in contract management and sourcing. This required a capability uplift across the client's procurement function, which is well underway. The client is now embarking on a project to align its sourcing and contract management processes and systems with better practice.
Our client engaged Grosvenor to run the end to end procurement project. Tied in with this was a contract and performance management framework, service level agreements and a risk and reward model that incentivised good performance.
Faced with budget constraints and the need to realign to a new strategy, this Australian University reviewed the way property, buildings and facilities services were delivered and identified annual cost savings of over $4M.
Large complex contract relationships require high-quality management skills and high-quality performance measures. Even with the best intentions parties can often find themselves at loggerheads when assessing performance. With over two decades of experience, Grosvenor works with clients to ensure contracts and contract relationships are performing.
